I have a Samsung 8 55" TV. I bought a Sonos system for surround sound. For some reason, when I try to play the music separately and leave...

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Customer

I have a Samsung 8 55" TV. I bought a Sonos system for surround sound. For some reason, when I try to play the music separately and leave the TV picture on, the audio switches back to the TV after about two minutes regardless of what I do. Is there a setting I can change that will allow the Sonos to play?

Last updated
Ferdinand Aquino
Samsung Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Samsung nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Samsung Expert

Hi Duane,

Thank you for waiting!

May I know what is the exact model of your Sonos system?

Posted
Customer

ok i have the sound bar and two of the surround sound sound speakers

Posted
Customer

The surround sound speakers are Play 1

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Ferdinand Aquino
Samsung Expert

So you said when you try to play music on the Sonos and not the TV audio, The TV Audio will switch back?

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Customer

Yes.  It plays for about two minutes, then just stops.  On the Sonos App, I can watch it switch back.

Posted
Ferdinand Aquino
Samsung Expert

where do you play the sonos app?

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Ferdinand Aquino
Samsung Expert

what device do you use for the sonos app?

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Customer

On my iPhone. I do have the Sonos App for the TV.  But, I can only see this default wavy background on the TV.  I want to watch ArtCast, an App I have downloaded for the Roku and play the Sonos.  I don't know why that should be such a problem.  It was working when I originally installed it.  Now, it doesnt.

 

Posted
Ferdinand Aquino
Samsung Expert

Can you check in the sonos app if the TV autoplay is checked?

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Customer

where would i find that/

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Ferdinand Aquino
Samsung Expert

Try going into the room settings for the play base and check if the TV autoplay is enabled.

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Customer

found it.  yes it is on

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Ferdinand Aquino
Samsung Expert

If that is on if the Sonos system detcted the TV is on it will switch back to it.

Turning it off will leave it manual for you to manually switch to tv or the music app.

disable it and test it out and be sure to let me know what happen.

I'll wait for your response.

Posted
Customer

ok

 

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Ferdinand Aquino
Samsung Expert

alright Keeps page open and let me know.

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Customer

It is playing.  Lets see if it shuts off in two minutes.

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Ferdinand Aquino
Samsung Expert

Alright. Hope it works.

 

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Customer

so far so good

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Ferdinand Aquino
Samsung Expert

Ok Lets wait another 2 minutes and Let me know.

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Customer

Ok, it looks to be working now.  Thanks.  Can i contact you again on this issue if something changes?

Posted
Ferdinand Aquino
Samsung Expert

Dear Duane, It was a pleasure helping you with your Samsung issue today. Here is a summary of the resolution.
Issue identified :

Sonos Sound system automatically switching to TV audio
Solution Implemented :

Advised customer to go to room settings > Play base location and disable the TV autoplay

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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