We have added two TV's with Netflix. The Sony unit does not and I called Direct TV for help because trying to set up the Sony it refers to the Gene...

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Customer

We have added two TV's with Netflix. The Sony unit does not and I called Direct TV for help because trying to set up the Sony it refers to the Gene box. They said I have to contact Sony. I need someone to walk through the procedure to get the Sony working with Netflix. my phone number is ***-***-**** . Thanks John

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Sony nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Technician

Hi john,

Thank you for waiting!

May I know what is the exact model of your sony TV?

Posted
Customer

R510C

Posted
Ferdinand Aquino
Technician

Expert notes:

Customer reached thru phone.

 

Posted
Ferdinand Aquino
Technician

Dear John, It was a pleasure helping you with your Sony issue today. Here is a summary of the resolution.
Issue identified :

Netflix will not run
Solution Implemented :

Call customer  /  Remote Access

Assisted customer in checking the wifi details using his computer.

Checked the Tv's Wifi Connection and the TV was not connected at all

Tried connecting the TV but the signal was too weak to connect.

Advised customer that He will need to have a wifi connection for the TV for Netflix to work.

Answer accepted

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Posted

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