I am trying to activate my daughter's phone, she is deceased I need help with the activation lock?

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Hi Doris,

Thank you for waiting!

Do you know what is the email or apple ID on this iPhone?

On the Activation page on the phone.

there is a hint of what her Apple ID was, Like this 

C.....@......com

Can you check the iphone and tell me exactly how the hint lookslike on her phone?

Is it ok to call you ? 

What number can I call you at?

Dear Doris, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

Activation lock
Solution Implemented :

Call customer and they do not know the Apple ID listed on the phone nor the password to activate it.  Owner's email is not the Apple ID the iphone needs.

Advised customer that the only way to clear the iphone is to bring it to an Apple Store to provide proof of identity and the death certificate of the previous owner.

customer knows that it has to be done - No other Questions.

Answer Accepted

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