My pin # is not reconised
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My pin # is not reconised
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Hi Scott
Thank you for waiting what samsung device are you using
Samsung Galaxy S4
Samsung Galaxy S4
Is it not giving you other log in option. Reset with Gmail accout?
No
If it is the lockscreen pin. You will have to reset the phone to factory defaults. And set it back up with the same gmail account
How do reset with no access?
Are we chatting on a computer now?
Yes
Can we do a remote screenshare to your computer?
This is to veify you know what your gmail account is and your log in to it before we reset the phone.
And that your Gmail account is really the on linked to the phone.
We can skip the remote if you are sure about your gmail account linked to the phone.
Should we proceed with the reset?
Or you want to check first your gmail account or google account on the phone?
Scott? Are you still there?
Expert notes:
Call customer
Customer cannot remember the Gmail account linked with the phone.
Resetting the phone to rid of the pin will ask for the Gmail account to set it back up.
Customer said He will try to get the Gmail account and report back.
Customer unsure of when the Gmail will be recovered.
Byron Narciso
Samsung Expert
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