I have an LG direct drive washing machine. I cannot seem to do laundry without the steam cycle. I’m afraid to put my delicates in it until I have...

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Customer

I have an LG direct drive washing machine. I cannot seem to do laundry without the steam cycle. I’m afraid to put my delicates in it until I have it figured out. And yes I have used the permanent press on the other side of the dial, which is supposed to be the “non” steam side.

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Byron Narciso
LG Expert

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with LG nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Customer

I am here 

Posted
Byron Narciso
LG Expert

Hello Carmen I'm happy to assist you here.

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Customer

Thank you. I need it. I thought I had it figured out by using the permanent press cycle but it is still steaming my clothes. 

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Customer

I’m afraid to use the delicate cycles and wash my wools. I don’t trust that it won’t steam them. 

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Byron Narciso
LG Expert

the options highlighted in selector knob's  red strip will automatically use the steam option  .Make  sure not to choose the highlighted options 

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Byron Narciso
LG Expert

and make sure NOT  to choose or  press the STEAM button. 

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Byron Narciso
LG Expert

You should be able to wash the delicates without the   steam feature. Let me know if it helps.  

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Customer

Yes. I have done both of those thing. I am using the permanent press which is on the side of the dial that is not supposed to have steam, I also make sure the steam is not selected and I select a cold wash to hopefully prevent it and it is STILL steaming my clothes. 

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Customer

I have had the machine for just over a week now. I have tried multiple times. 

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Byron Narciso
LG Expert

Is the steam button still lit ? 

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Customer

No 

 

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Customer

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Byron Narciso
LG Expert

OK do you have the exact model of the direct drive washing machine? 

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Customer

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Byron Narciso
LG Expert

Thanks the for the information.  Were you able to wash clothes before without the steam or it's been going on since you first had it. 

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Customer

It has been going on since we got it 

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Byron Narciso
LG Expert

Just to isolate the problem  Also, can you also tell me  how are you able to say that the cycle you choose uses steam even though the steam is not selected whenever you wash? 

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Customer

Well I suppose I am assuming it but generally when I wash in cold water in other machines the clothes aren’t smoking and hot like they are when I take them out of this one. 

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Byron Narciso
LG Expert

Issue identified :  Steam cycle will not disable 
Solution Implemented : call customer| provide steps on how not to use the steam cycle| washer still steaming clothes| washer is only a week old | provide warranty number to call to setup inhouse repair | refund remote support  | accepted answer 
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

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