I am operating an iPad 2. My user name has ceased to operate and I have lost my password. How can I reset to my current email address and password?

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Hi Grahame ,

Thank you for waiting!

What is the emailthat is currently synced with the ipad?

Thank you for the reply.

Is it Activation lock that your ipad is showing?

Ok, Is that email still accessible to you?

Apple Server Says that email is not an apple ID

Try using the new password fo the old ID and see if it works.

Have you tried restarting the ipad.

Hold the power button until it says slide to power off. Slide it

then power it back on and see if the new ID will reflect.

If the old email is not accessible now.

Then the iPad has to be restore to factory defaults and has to be re set up again with the new ID and password.

If your ipad is backed up to the cloud, You'll have the data back when setting it bup again with the Apple Id.

Your kindle books are accessed from the Kindle app right?

You will have to redownload the kindle app and log back in to it.

Are we chatting on the same ipad?

Try this first.

Go to settings > General > Scroll down to reset > Erase all conten and settings.

Let me know if you were able to reset.

Are you now on the set up process?

Ok When it asked you for an Apple ID. Use your new Id and password an that should register it to the settings.

It will ask you about data > Choose restore from icloud back up.

you mean Wifi Password?

ok for passcode area you can shoose passcode options and do not use passcode.

are you now using the new id?

Do you have an iphone or a MAC computer?

ok on the ipad, It is asking now for a code right?

check your iphone and see if the approval request is there.

go to your iphone.

Settings > see your on name on top of it and see if it have the new id on it?

Can you gind 2 factor authentication in setting in your iphone.

Try going to your iphone > icloud > 2 factor authenication and see if you can turn it off.

On you iphone > Setttings > icloud

Im going to call you

ok now on the approve screen on the ipad choose cant aprove then choose to approve later

let me know if it lets you in.

ok go ahead with resetting the keychain.

What's the status now?

Dear Grahame , It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

Old Id is logged in to the ipad

Cannot sign out / Apple Id not recognized
Solution Implemented :

Call customer / Assisted in resetting the iPad thru Settings > General RESET

Assisted in setting up the ipad using the new apple ID

Answer Accepted

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