is there a problem with writing to dropbox with our ipads right now - we can view files but cannot write to them advise please

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

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I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Pat,

Thanks for waiting. Im here to help. May I know if there are changes made on your dropbox account before you encounter an issue? Is there any error message that you get when you try to write on the files?

Are you chatting with me on your iPad or you are using a computer?

Thanks for your response. Can you verify the file that you are trying to edit/write on your iPad? Is it a shared file or a personal file?

Can you edit the file on your computer?

It is happening on box iPad and computer?

You are using the same dropbox account on the computer and iPad?

Can we verify if you the accounts are the same? Please open the dropbox app on your iPad and tap Account at the bottom left. It will show you the email address that is currently signed in. Let me know if the account is correct

Are tou there Pat?

Please follow these steps on your iPad.

Press and hold the Home and Power button for 10-15 seconds until you see the Apple Logo. Once you see the Apple Logo release the 2 button. Wait for a few seconds until it is done rebooting. Let me know when the iPad is ready.

Please refer to the image below. 

Wait for the iPad to finish rebooting and when it is ready please double tap the Home button as fast as you can to open the multi task screen. If it didnt appear try it again. Refer to the image below. 

Once you have the small preview of the apps that you open I need you to swipe them all up to remove or close them. 

Swipe the small window upwards to remove them from the screen. Do it one by one.

Now I need you to press the Home button to go back to the home screen. Open Dropbox App, open any file that you want to edit then try to edit them and see if it will work. Let me know what happen. 

Can you please provide the exact message that you get?

Thanks for the response. Please give me a few minutes to check this error message

Thanks for waiting. May I know when did this problem started to happen. Is it a happening on all of the files that you have on dropbox?

Can you please check if the dropbox app on your iPad is updated? Please open App Store and search for dropbox. It will shows your an update button if needs to be updated or an open button that means you are using the updated version.

We just need to make sure that you are using the latest version of dropbox

The latest version was released a day ago was 130.2. If you open App store and search for dropbox did it shows you an update or open button?

When you go to the App store you dont need to enter a password unless you will download or update an App

Thanks for your response. You are using the latest version. Since the file is working before the update it seems that this might have been a glitch with the latest software. There's no problem with the file because it is working on your PC and you are using the same account. You will need to submit a report about the issue. Please include the exact error so that Dropbox will take a look at it and fix it asap.

Please use the link below to submit a report:

https://www.dropbox.com/support/email/dropbox_app/submit

If you have questions please let me know. If you need to go back to this chat window you can open it from your email.

Anything else I can assist you with?

You said you are using 130.2.

If you go to the App store and your Dropbox have an Blue Open button it means that it is using the latest update