Our Samsung 3 Door Refrigerator /Freezer is not keeping cold, but the Tempertaure reading on the door says that it is. What can we do to get it...

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Customer

Our Samsung 3 Door Refrigerator /Freezer is not keeping cold, but the Tempertaure reading on the door says that it is. What can we do to get it working properly again?

Last updated
Elixir Cada
Samsung Expert

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Last updated
Elixir Cada
Samsung Expert

Hi Charles,

May i know the exact model of your Samsung refrigerator?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

 

Posted
Elixir Cada
Samsung Expert

Dear Charles, It was a pleasure helping you with your Samsung issue today. Here is a summary of the resolution.
Issue identified : refrigerator is not cooling. F F showing on the dispaly. 
Solution Implemented : called cx and provided steps to get the refrigerator out from demo mode (press and hold down freezer and energy saver button or press and hold down freezer, energy saved button and alarm buttons). To no avail. told cx that the problem is the control board since the buttons are not responding to the key press. cx invited a refrigerator tech in their house to inspect the unit. tech disconnect the cable from the display going to the control board and replug it. Refrigerator worked after disconnecting and reconnecting the cable. told cx it could be a loose connection only from the inside. cx has no furher questions. problem solved. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

 

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