Bing has highjacked my google search engine, even though my MacBook's Safari has Google as the default setting.

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Customer

Bing has highjacked my google search engine, even though my MacBook's Safari has Google as the default setting.

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Google nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Technician

Hi David,

Thank you for waiting!

Are you using the same Macbook now to chat?

Posted
Customer

Yes.

Posted
Ferdinand Aquino
Technician

Good,

It might be an app or service that took over or just the Safari Settings we need to check.

Can we do a screenshare to your Safari screen?

Posted
Customer

yes

Posted
Ferdinand Aquino
Technician

Dear David, It was a pleasure helping you with your Google issue today. Here is a summary of the resolution.
Issue identified :

Bing will take over search engine
Solution Implemented :

Call customer / Remote Access

Found that it is a Bing hiJack virus

Google result shows up but quickly change to Bing

Assisted customer in installing Malawarebytes for mac

Scanned computer and Quarantined threat

Restarted the computer and tested the browser

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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