Trying to use my wifes kindle
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Trying to use my wifes kindle
Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!
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Hi Thomas,
Are you having problem using your wife's kindle? Please provide more information about the problem.
You can send me a reply by entering your message in the box at the top then hit the send response button to send.
My wife has passed away and I do not have her info
Are you getting error message on the kindle?
Need password
is it asking for amazon password or the kindle lock screen password?
I dont no
i am going to call you on your phone. Please do not close this page.
Dear Thomas, It was a pleasure helping you with your Kindle issue today. Here is a summary of the resolution.
Issue identified : cx trying to login his amazon account on the kindle
Solution Implemented : called cx and we tried logging in his amazon account. password didnt matched and we tried to reset it but the information doesnt match to amazon. we decided to create a new gmail account and use it to amazon to create a new amazon account. new amazon account created and were able to login to the kindle. problem solved.
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Byron Narciso
Kindle Expert
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