I think I have 2 apple accounts and my phone is confused. Can the accounts be merged? Before I switch to my new phone (old got wet still barely...

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Hi KaraLisa,

Thank you for waiting!

May I ask what are the two Apple account ID you have or you've had.

The apple ID are in an email address for with the @ sign.

Ok I will give you a call is that alright?

No, Its just for security reason. So you don't accidentally post info here on this page.

Dear KaraLisa , It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

Cannot remember the apple Passwprd and Id set on iphone
Solution Implemented :

Call customer

Checked Under settings > Apple ID and Settings > iTunes and Appstore

Both have the same ID

Requested for password change thru iforgot.apple.com

Password changed

Customer tried signing in to the prompts

issue resolved

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