My Kindle Fire keyboard has disappeared and I can no longer see a keyboard, I am getting a message that Swype is no longer working, what can I do...

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Customer

My Kindle Fire keyboard has disappeared and I can no longer see a keyboard, I am getting a message that Swype is no longer working, what can I do to rectify this problem?

Last updated
Ferdinand Aquino
Kindle Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Kindle nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Kindle Expert

Hi Grace,

Thank you for waiting!

Have you already tried Restarting the Kindle?

 

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Customer

Hello I have tried restarting several times but no luck

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Customer

Ferdinand are you there?

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Ferdinand Aquino
Kindle Expert

Did you do the holding power button and choosing restart until you get the Kindle message?

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Customer

I have tried holding down the Start button and Cancel or Shutdown appears but nothing to say Restart 

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Ferdinand Aquino
Kindle Expert

 Ok I will give you a call, What number is best to reach you at?

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Customer

+1 ***-***-****  

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Customer

Hello are you there or will you be doing this another day?

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Ferdinand Aquino
Kindle Expert

I will call you now.

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Customer

Thanks

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Ferdinand Aquino
Kindle Expert

please dont close this page.

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Ferdinand Aquino
Kindle Expert

 Can you update me here once it is done?

 

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Ferdinand Aquino
Kindle Expert

Dear Grace, It was a pleasure helping you with your Kindle issue today. Here is a summary of the resolution.
Issue identified :

Keyboard not working - error about swype not working and ivona Error
Solution Implemented :

Call customer

Tried going into settings > applications and cleared the data and cache of swype

Restarted the Kindle but still the same problem.

Assisted customer in REsetting the Kindle to Factory defaults.

Then Assisted customer in resetting up the Kindle.

Keyboard is now working and synced to her Amazon account

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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