My IPad has registered Activation Lock and I can't undo it

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Hi Donald,

Thank you for rwaiting!

May I ask if you know what is the Apple ID ou have on this iPad?

Hi Donald,

Thank you for rwaiting!

May I ask if you know what is the Apple ID you have on this iPad?

Yes, We got disconnected on the phone. I will call you again.

Dear Donald, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

Activation lock
Solution Implemented :

Call customer / Remote access

Assisted customer in requesting for an apple Id password thru iforgot.apple.com

Password changed

Assisted customer in signing in to his iPad

Issue resolved

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