Our business page was created by a former employee and that employee is gone, along with their computer and phone. We have two editors, but no...

Answer

Customer

Our business page was created by a former employee and that employee is gone, along with their computer and phone. We have two editors, but no admin and we cannot get access to the account to make changes. We need to get control of our business page.

Last updated 3/5/2019

Ferdinand Aquino

Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated 3/5/2019

Ferdinand Aquino

Facebook Expert

Hi Matt,

Thank you for waiting!

Logging in as an editor / Are you able to see who are still the admins?

Posted 3/5/2019

Customer

Hello Ferdinand, yes, but there are no admins listed

 

Posted 3/5/2019

Ferdinand Aquino

Facebook Expert

Do you know who originally created the page?

 

Posted 3/5/2019

Customer

Yes, but he is no longer with the compnay. He set up the page for his father who is with the company, but his father cannot access the personal page becuase it was suspended a year ago due to him adding too many connections.

 

Posted 3/5/2019

Ferdinand Aquino

Facebook Expert

I see,

Is your personal account set as an editor?

 

Posted 3/5/2019

Customer

yes. 

Posted 3/5/2019

Ferdinand Aquino

Facebook Expert

May I know what's the name of the page?

Posted 3/5/2019

Customer

Commercial Loan Success

Posted 3/5/2019

Ferdinand Aquino

Facebook Expert

Ok Hang on and let me check.

Posted 3/5/2019

Ferdinand Aquino

Facebook Expert

Have you already tried the reporting tool in facebook?

Posted 3/5/2019

Customer

Yes

 

Posted 3/5/2019

Ferdinand Aquino

Facebook Expert

when was the last report you did? and were there any responses?

Posted 3/5/2019

Customer

All we got was, "Thank you for submitting your question." But no responses!

Posted 3/5/2019

Customer

We have literally spent hours trying to figure this out. You are our last hope before we create a new page.

Posted 3/5/2019

Ferdinand Aquino

Facebook Expert

Are yo on your computer now?

Can we do a screenshare?

Posted 3/5/2019

Customer

Is it possible to screen share with my son on as well? He is the one who is responsible for this. He is on the phone with me now.

Posted 3/5/2019

Ferdinand Aquino

Facebook Expert

It should be screensharing to a computer with the editor access on the account.

Posted 3/5/2019

Customer

He has it.

Posted 3/5/2019

Customer

He is at m**a@gmail.com

Posted 3/5/2019

Ferdinand Aquino

Facebook Expert

Dear Matt, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.
Issue identified :

Cannot recover admin rights to their page.
Solution Implemented :

Call customer / Remote access

Found that there is a page owner set to their account and no admin.

Told customer that they need to check both of the editor if the business manager account is in any of the two editor or they have separate log in for business manager to recover admins rights and if non. It would be better to start a new page as requesting Admin access is not in Facebook's control but in the Page owner level only.

Answer Accepted

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Posted 3/5/2019

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