my tablet is locked I haven't used for a long time and I don't remember my password and my tablet don't give the option to reset my password

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Customer

my tablet is locked I haven't used for a long time and I don't remember my password and my tablet don't give the option to reset my password

Last updated
Ferdinand Aquino
Samsung Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Samsung nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Samsung Expert

Hi Magdalena,

Thank you for waiting!

May I know what is the model of your Samsung tablet?

Posted
Customer

Galaxy tablet A SM - T580NZKMXAR

Posted
Ferdinand Aquino
Samsung Expert

Is it asking for the screenlock password?

Posted
Customer

YES

Posted
Customer

IS A DRAW PATTERN

Posted
Ferdinand Aquino
Samsung Expert

Ok give me few minutes and I will call your number.

Can you confirm what is the best number to reach you at?

Posted
Customer

***-***-****

Posted
Ferdinand Aquino
Samsung Expert

Ok Give me at least 10 to 15mins

Posted
Customer

OK THANKS

Posted
Ferdinand Aquino
Samsung Expert

Dear Magdalena, It was a pleasure helping you with your Samsung issue today. Here is a summary of the resolution.
Issue identified :

Forgot Pattern lock

Solution Implemented :

Call customer

Cannot perform a reset because of Restart protection is enabled.

Which requires a password before restart.

Advised customer that the best method to unlock the device is to Bring it to a Samsung center or to where it was bought to have it unlocked or restarted,Advised customer to take not of her google password because it will be required and possible to have the receipt with her.

Answer Accepted

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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