How can I keep my screen from unexpectedly going blank. I have restarted the computer, checked all connections to ensure they are plugged in...

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Answer

Customer

How can I keep my screen from unexpectedly going blank. I have restarted the computer, checked all connections to ensure they are plugged in securely, attempt to wake up the screen by tapping keys on keyboard. The only way to get the screen back is to turn it off and back on....there is no loss of data.

Last updated
Elixir Cada
Dell Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Dell nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Elixir Cada
Dell Expert

Hi Nancy,

May I know what version of windows are you using?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

 

Posted
Customer

Windows 10

Posted
Elixir Cada
Dell Expert

ok. are you using a DELL laptop or Desktop computer?

Posted
Customer

Dell Desktop

Posted
Elixir Cada
Dell Expert

Let me call you on your phone. Please do not close this page. 

Posted
Customer

I also checked all the sleep settings

Posted
Elixir Cada
Dell Expert

https://download.teamviewer.com/download/TeamViewer_Setup.exe

 

Posted
Elixir Cada
Dell Expert

Dear Nancy, It was a pleasure helping you with your Dell issue today. Here is a summary of the resolution.
Issue identified : computer screen keeps on turning off randomly
Solution Implemented : called cx and accessed her computer. check the power settings and restored it to defaults and still does the same problem. checked the monitor led status indicator ang it goes off also as soon as the monitor goes dark. told cx that the problem is the power supply board of the monitor and needs to be repaired. cx will have to decide if she will buy a new monitor. answer accepted. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

 

Posted
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