hp officeJet 4655 printer. Put in new ink cartridges and they were recognized. Now I get a message "Service Station Stalled" press OK...

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Customer

hp officeJet 4655 printer. Put in new ink cartridges and they were recognized. Now I get a message "Service Station Stalled" press OK to let printer try recovery process. But it says printing, but then goes back to Service Station Stalled message. What can I do?

Last updated
Elixir Cada
HP Technician

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Customer

I'm here.

Posted
Elixir Cada
HP Technician

Hi Marilyn,

Try to reset the printer and see if that will fix the problem. See procedure below.

Reset the printer

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

       NOTE:

    HP recommends connecting the printer power cord directly to the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

  9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

  10. Try to print

Let me know if this helps. 

Posted
Customer

I completed this process.  However, printer goes to "Service Station Stalled" message again.  Not able to print.

Posted
Elixir Cada
HP Technician

Did you checked if there's a foreignt object blocking the carriage or it could be a paper jam. 

Posted
Customer

Nothing is blocking anything.  I've reloaded the paper.  No paper stuck in the printer.

Posted
Elixir Cada
HP Technician

OK. Did you remove the plastic tape on the carriage before you put them to the carriage?

Posted
Customer

Yes.  And it recognized the cartridges as HP.  I just slide the thing with the cartridges all the way to the right and then back and now its printing.  I always have trouble getting those ink cartridges in and perhaps I knocked something out of line.  It's working!  Just printed my alignment page and am scanning it.  It worked fine and I will now try to send a print job.

Posted
Elixir Cada
HP Technician

Alright Great. Go ahead and do a test print and let me know if it worked fine.

Posted
Customer

Yes it worked!  Thank you, thank you, thank you.  I'll keep this in mind next time I put in new ink cartridges.

Posted
Elixir Cada
HP Technician

Dear Marilyn, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.
Issue identified : printer is getting an error Service Station Stalled
Solution Implemented : chat with cx and provided steps on how to reset the printer (steps below). Advised also the check if there are foreign object stucked inside or any paper jam. Cx performed the steps and after few minutes the printer is working again. problem solved. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

 

Posted
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