I hadnt used my Kindle for a good while and recently tried to log in, but had forgotten pw. How can I retrieve/reset pw to get it going again?

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Customer

I hadnt used my Kindle for a good while and recently tried to log in, but had forgotten pw. How can I retrieve/reset pw to get it going again?

Last updated
Byron Narciso
Kindle Expert

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Kindle nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Byron Narciso
Kindle Expert

Hello Frances  I'm happy to assist you here. 

Posted
Byron Narciso
Kindle Expert

Are you referring to the PIN code of your Kindle? or your Amazon account password? 

Please let me know by typing a response at the top and clicking on send response

Posted
Byron Narciso
Kindle Expert

Details: | call customer |unreachable |  left VM 

Posted
Customer

PIN for Kindle.  Thanks, jusr got this

 

Posted
Customer

PIN for Kindle

Posted
Byron Narciso
Kindle Expert

May I know the model of the Kindle? or maybe hold is the Kindle ?

 

Posted
Byron Narciso
Kindle Expert

May I know the model of the Kindle? or maybe how old is the Kindle ?

Posted
Byron Narciso
Kindle Expert

If you forgot the PIN for your Kindle, you need to reset your device, which removes all your:

  • Personal information, including your lock screen passcode and parental controls.
  • Amazon account information.
  • Wi-Fi settings.
  • Downloaded content.

 Any content you've purchased from Amazon is automatically saved to the Cloud. You can download content from the Cloud when you register your Kindle to your account again.

To reset any Kindle e-reader model 6th generation and newer, or Kindle Touch (4th Generation): 

  1. Tap the passcode field.
  2. Type 111222777, and then tap OK.

 To reset a Kindle (5th Generation), or Kindle Keyboard (3rd Generation): 

  1. Type resetmykindle into the passcode field.
  2. Press the Enter key (below the Del key).

To use or register your Kindle again, You must connect to the connect to your wifi again and make sure to know the the wifi password of your network. 

 

Let me know if it helps or if you need assistance on how to do the process.  

Posted
Byron Narciso
Kindle Expert

As it turns out, I am scheduled to go offline now . I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion tomorrow anytime after 9AM CST

Posted
Byron Narciso
Kindle Expert

Hi Frances

Were you able to follow the intructions I gave you? Let me know if you need further assistance.

Posted
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