I need help from Ferdinand Aquino I am an administrator on Mike Kelly's artist page: M K Mike Kelly Acoustic and I am unable to access his artist...

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Customer

I need help from Ferdinand Aquino I am an administrator on Mike Kelly's artist page: M K Mike Kelly Acoustic and I am unable to access his artist page from his page. I have been trying to put up an event for him and have been unable to do it. I have fine for months since you helped me set everything up. Now I don't know what is wrong.

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

Yes I know you are not associated with Facebook. You helped me set up the Facebook account for MK Mike Kelly Acoustic.

Posted
Customer

Eastern Standard Time

Posted
Customer
 
You

Eastern Standard Time

Posted
Ferdinand Aquino
Technician

Alright

Are we chatting on a computer now?

 

Posted
Customer

yes I do everything on a laptop

Posted
Ferdinand Aquino
Technician

Alight perfect.

Can we do a screenshare now?

Posted
Customer

yes

Posted
Ferdinand Aquino
Technician

Dear Pam, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.
Issue identified :

Cannot Access a Managed page

Solution Implemented :

Call customer / Remote Access

Checked the Page and the link being access is a post that was removed.

showed customer how to access the page from the Facebook profile Pages section

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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