I need a fax cable for a HP Envy 7640. I cannot seem to find on online, Can you help me?

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Customer

I need a fax cable for a HP Envy 7640. I cannot seem to find on online, Can you help me?

Last updated
Ferdinand Aquino
HP Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
HP Technician

Hi James, 

I can only assist you with finding where to buy the product online. Do you wish to continue?

Posted
Customer

Yes. I need a fax cable

Posted
Ferdinand Aquino
HP Technician

Ok let me try finding one for you. Give me few minutes. 

 

Posted
Ferdinand Aquino
HP Technician

Is 7 feet enouh for you?

 

Posted
Customer

yes plenty

Posted
Ferdinand Aquino
HP Technician

Ok James,

Before I send you the Link, I want to confirm that the pasyment you mae for this question is only for support. And you understand that we do not sell parts. I can only assist you in finding where the parts can be easily be bouht.

Alright?

Posted
Customer

ok

Posted
Ferdinand Aquino
HP Technician

Hi James,

Were you able to order it?

Posted
Customer

no

Posted
Ferdinand Aquino
HP Technician

Let me call you.

i tried calling your number but it there were no answer

Posted
Ferdinand Aquino
HP Technician

Is your phone available?

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Customer

yes

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Ferdinand Aquino
HP Technician

ok I am caling but it just kept on ringing

Cal you call me instead. Im at ***-***-****

Posted
Ferdinand Aquino
HP Technician

I also made the link shorter for you to copy

 

http://tinyurl.com/faxprintercable

 

Let me know if that one worked for you.

Copy that and paste it to your browser.

Let me know how it goes.

Posted
Ferdinand Aquino
HP Technician

Dear James, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.
Issue identified :

Need help with finding where to buy Fax cable

Solution Implemented :

Advised customer on who we are and that the payment made to us was for support only.

Customer agreed as he cannot find where to order the part online.

Advised customer of ordering the RJ11 Fax / Phone line from amazon

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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