My nephew made mess out of my phone when he tried to reset the phone. NOW i cannot even get into my messages. if i get a call it goes direct...

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Customer

My nephew made mess out of my phone when he tried to reset the phone. NOW i cannot even get into my messages. if i get a call it goes direct to voice mail and does not even ring. PLEASE HELP......I AM 80 YEARS OLD AND JUST CAME HOME FROM THE HOSPITAL

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Ferdinand Aquino
Apple Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ferdinand Aquino
Apple Expert

Hi Loretta,

Thank you for waiting!

May I know what your phone say when you turn it on?

Is it locked up?

Posted
Ferdinand Aquino
Apple Expert

Hi Loretta,

Thank you for waiting!

Is it locked up?

May I know what your phone say when you turn it on?

 

Posted

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