FB has created a ghost account and lost my original account. Two experts have tried valiantly to correct the problem, but FB will not respond. Let's try it again. I'm afraid I've got an unsecured FB page floating around. Thanks.
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FB has created a ghost account and lost my original account. Two experts have tried valiantly to correct the problem, but FB will not respond. Let's try it again. I'm afraid I've got an unsecured FB page floating around. Thanks.
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Hi Berl,
May i Know the email address or the phone number that you use in accessing your facebook account?
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Yes. Btw, Ferdinand and another expert have workied this problem. They may have some history or insight.
***-***-****
Please hold on.
NOTES:
-called cx and did a remote access
-found out that the old account is connected to his cellphone number
-we tried to reset the password by sending a code to his phone but the phone is not receiving any text message
-tried numerous times and phone still not getting text message from facebook
-no other method in recovering his facebook account aside from the cellphone number
-cx will try to remember as many passwords as he can and he will contact us back once he's logged in to his old facebook account so that I can assist him in connecting an email address to the account as part of the recovery option.
Hi Berl,
Any update on this issue?
Were you able to remember the password of your facebook account?
HI Elix, Same problem exists. Would you like to take anther whack at it?
Berl
did you tried resetting the password again and see if you will get a text message now?
Yes. Tried the reset. And no code was sent.
NOTES:
-called cx and confirmed that he is still not getting any text message from facebook whenever he initiate a password reset.
-we dont remember the last password that she used on the account
-told cx that he needs to file a report.
Hi Berl,
Here's the link to file a login issue to facebook. Click the link below then supply your phone number that to used in facebook. Provide a short description of the issue then attach a proof of identity like drivers license or any government issued id then send it to Facebook. Usually, the reply will take 48-72 hours.
https://www.facebook.com/help/contact/ ***-***-**** 83890
I'll just wait for your next message.
Byron Narciso
Technician
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