FB has created a ghost account and lost my original account. Two experts have tried valiantly to correct the problem, but FB will not respond. ...

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Customer

FB has created a ghost account and lost my original account. Two experts have tried valiantly to correct the problem, but FB will not respond. Let's try it again. I'm afraid I've got an unsecured FB page floating around. Thanks.

Last updated
Elixir Cada
Technician

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Posted
Elixir Cada
Technician

Hi Berl, 

May i Know the email address or the phone number that you use in accessing your facebook account?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

 

Posted
Customer

Yes.  Btw, Ferdinand and another expert have workied this problem.  They may have some history or insight.

b**1@gmail.com

***-***-****

Posted
Elixir Cada
Technician

Please hold on. 

Posted
Elixir Cada
Technician

NOTES:

-called cx and did a remote access

-found out that the old account is connected to his cellphone number

-we tried to reset the password by sending a code to his phone but the phone is not receiving any text message

-tried numerous times and phone still not getting text message from facebook

-no other method in recovering his facebook account aside from the cellphone number

-cx will try to remember as many passwords as he can and he will contact us back once he's logged in to his old facebook account so that I can assist him in connecting an email address to the account as part of the recovery option.

Posted
Elixir Cada
Technician

Hi Berl,

Any update on this issue?

Were you able to remember the password of your facebook account?

Posted

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