I have lightroom 5 and have used it for some years. Today while processing photos, I was importing a new set of photos in library mode when the...

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Hi David,

Thank you for waiting!

Is your lightroom running on a Windows or a MAC computer?

ok Can we do a screenshare now?

This way I can check on how to revert your problem.

First can you confirm which number I could reach you at in case we got disconnected.

which country is that number in?

Dear David, It was a pleasure helping you with your Adobe issue today. Here is a summary of the resolution.
Issue identified :

Lightroom library missing photos

Solution Implemented :

Call customer / remote Access

Assisted on how to locate and update the lightroom library.

Found the photos and customer will continue the steps to complete

Issue resolved

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