my phone stopped working and the screen said that it needs to be activated.i spoke to an apple person yesterday and she said that my phone had not...

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Jean,

Thank you for waiting!

Are you with a computer now with itunes?

Hi Jean,

Thank you for waiting!

Are you with a computer now with itunes?

Expert Notes:

Call customer and checked the iphone.

Phone needs to be activated via an itunes only since the phone has to be updated as well for it to reactivate

Customer have no device to perform activation.

Advised customer that he will need to take it in to an apple store for update and activation.

Assisted in scheduling an appointment to her desired store.

Will call customer Saturday PST

Dear Jean, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

Cannot reach activation server.

Solution Implemented :

Call customer and checked the iphone.

Phone needs to be activated via an itunes only since the phone has to be updated as well for it to reactivate

Customer have no device to perform activation.

Advised customer that he will need to take it in to an apple store for update and activation.

Assisted in scheduling an appointment to her desired store.

Call customer after a week to confirm activation

Issue resolved

Answer Accepted

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****