HI there, cannot get FB Scrabble to work- will not let me choose friends.

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Customer

HI there, cannot get FB Scrabble to work- will not let me choose friends.

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

HI there.

 

Posted
Ferdinand Aquino
Technician

Hi Lynda,

Thank you for waiting!

Are you getting any messages or can you tell me what is actually happening on the screen of scrabble when you try to choose?

Posted
Customer

Yes, I try to play with friends but the names will not populate in the box for me to choose one. 

Posted
Ferdinand Aquino
Technician

Have you already restarted your phone and tried again?

 

Posted
Customer

I am using it on my desk computer. I have tried for many months to get it to work. it was working in the fall, but when i stopped playing for a month, i could not choose an opponent anymore. 

 

Posted
Ferdinand Aquino
Technician

ok, i see

Are we chatting on the same computer now?

Can we do a screenshare so I can check what is wrong?

Posted
Customer

yes

 

Posted
Customer

Hi Ferdinand, I am having the same problem, cannot add my friend Ann Boudreau (alone) as a scrabble player. 

 

Posted
Ferdinand Aquino
Technician

Dear Linda, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.
Issue identified :

Scrabble is not shiwing her friends as an option to play with

Solution Implemented :

Call customer / Remote access

Removed Scrabble from her apps and readd it allowing the permission to access her friends list.

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
Ferdinand Aquino
Technician

Hi Lynda, 

I triede calling your number but there no answer

I will call you again tomorrow. Around 9 AM CST

 

Posted
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