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I purchased applecare at store serial #SGQ8XPWJWJF8J SKU#5201300
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi Patti,
Thank you for waiting!
Can you tell us how can we help you further.
hi
I havlarger onee an apple mini. trying tosync to upload my info over to the new
Do you know what is your apple ID and your Apple Id password?
n0
ID# p**6@aol.com
I think
ok and what is on the screen now of your new apple device?
hello
quick start
to bring it near the other one and it will sign in automatically
nothing is happening
Ok Im going to have to call you. I think i may have to call you. I belive you are on the set up phase.
what is the best number to reach you at?
***-***-****
ok give me few minutes and I will call your number
Can you give me at least 15 to 20 mins?
yes
Dear Patti , It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :
Assistance in syncing her new ipad from her old one.
Solution Implemented :
Call customer and found that she is in the first time set up process
Assisted customer in setting up the ipad using her own Apple ID
Assisted in downloading Kindle and registering her email on the ipad
issue resolved
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
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