I have an Epson ET-2750 printer. My computer said there was a update so I tried to do it and at the end it said the update failed. From that...

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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Hi Nancy

Thank you for waiting.

Have you tried restarting the printed by unplugging from the wall?

Thanks,

Ferdinand

Thanks Nancy,

Is the printer currently connected to your computer?

We will have to connect the printer thru a USB connection instead of wireless.

do you know if the printer is currently connected via USB cable to a computer?

On the computer where it is currently connected

We will be doing a screenshare to check the update alright?

Ok First we are not sure if the printer firmare has is already failing.

We'll try to check any response from the printer first.

When you try pressing any buttons on the printer panel, Is there any changes on the screen?

You can try pressing up down left right / OK or try pressing everybutton on the panel.

Let me know if there is an changes or response from the screen.

Ok Looks like it is in service mode.

Give me few minutes to check for options.

Dear Nancy, It was a pleasure helping you with your Epson issue today. Here is a summary of the resolution.
Issue identified :

Printer firmaware corrupted due to failed update.

Solution Implemented :

Tried updating the printer again  but the printer is beng detected to have the most recent firmware.

Cannot enter recovery mode as the firmeware is ot responding.

Advised customer that she may neeed to do a warranty claim since the printer is still within warranty.

Advised customer to best contact the reseller first

Answer Accepted

no other questions.

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