'i have a missing or failed printhead. I have no idea how to open anything. It's a model 8610. If I have to remove the printhead, I'll need...

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Hi Ann,

Thank you for waiting!

First open the front door and remove all the ink cartridges.

let me know once all ink cartridges are removed.

Use a paper Towel and clean the connectors on that box you pulled out

ok now put it back in to the printer.

Make sure you insert it all the way thru

look at at the box. the area where the ink fits in should be the one on front.

it should just slide in

The lever is the one you pulled up to remove the box

Click this link

https://www.youtube.com/watch?v=GdzVjGRuPdk

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Dear Ann, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.
Issue identified :

Error missing or failed printhead / assistance in removing the printhead

Solution Implemented :

Call customer / customer said they are unaware of the upgrades.

Assisted customer on how to remove and reinstall the printhead but still the same problem.

tried cleaning the printhead connectors but the same error appeared.

Advised customer to have it check via a local tech repair as the printhead may need to be replaced.

Answer accepted

initializing refund for upgrades.

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****