Hello, my 2015 Taurus SEL stopped starting. Dealer has replaced fuel pump (says fuel pressure to high and says it fouled the plugs) and plugs but...

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Customer

Hello, my 2015 Taurus SEL stopped starting. Dealer has replaced fuel pump (says fuel pressure to high and says it fouled the plugs) and plugs but it still runs rough or not at all. Dealer wants to install new injectors.

Last updated
Elixir Cada
Ford Mechanic

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with **FORD** nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started!

 

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

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Elixir Cada
Ford Mechanic

Hi Gross,

Does the engine cranks when you try to start the engine?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

 

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Elixir Cada
Ford Mechanic

I tried calling your phone number but no one is answering the call.

You can reply to me here on this page and let me know when you are ready to begin.

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Customer

 Hello,

Yes, the engine cranks.  Battery checked, and deemed ok.  If it starts, it runs terrible.

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Customer

By the way you can call me, I was in the middle of a work meeting so I could not anwer the call.

 

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Elixir Cada
Ford Mechanic

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Customer

Thank you for your help.  I will let you know how it turns out.  Have a good day!!!

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Elixir Cada
Ford Mechanic

You are welcome. I'll just monitor this page for your next response. 

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Customer

Cool

 

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Customer

Hello Elixir,

 

Just an FYI.  I left work early and went to the dealership and talked to the service manager.  I told him the info you gave me, he laughed.  He said that would not be the issue because that either the module works, or it doesnt, it has no in-between.  Meaning if it was bad, the car would not run at all.  He is dead set on changing the injectors and he did promise to look into the module if the injector replacement does not work.  I will update you later.  They do not know what the heck they are doing.

Thanks,

Joe

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Elixir Cada
Ford Mechanic

Seems that they like to charge you for the cost of the injectors and the labor in replacing it compared that if that they will just gonna check and replace the pump driver module. Much cheaper. 

Anyway, i'll be standing by for your next message. 

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Customer

Thank you.  But I told them I am not paying for the injectors.  I told them to only do what is covered by my warranty.   I will keep you posted.

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Elixir Cada
Ford Mechanic

Alright. 

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Elixir Cada
Ford Mechanic

Any update Gross?

 

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Customer

Yes, they say it looks like the injectors were the problem as it started and ran well this morning.  They were going to run it around today and if it starts fine in the morning, it should be good to go.

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Elixir Cada
Ford Mechanic

Alright. Let me know if everything is ok until tomorrow.

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Customer

Ok, will do.

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Elixir Cada
Ford Mechanic

Any update on you vehicle issue? 

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Customer

Hello,

I got the car back this morning and it seems to run ok.  The replaced the injectors and thats what they are saying was the problem.  They were not sure which injectors were bad so they replaced them all, along with the fuel pump, mass air flow sensor, pcv valve, plugs and 2 other sensors.  So...it was not the fuel pressure modulator.

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