NEED A NEW DRIVER FOR VALIDITY

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I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

 Hi Don,

Thanks for waiting. Im here to help. May I know if the exact model of your HP device so I can assist you better?

Thanks for your response. I will be connecting to your computer to help you fix your issue. Before we proceed can you please verify if this is a good callback number incase we got disconnected ***-***-**** 4?

Thanks for your response. I will be connecting to your computer to help you fix your issue. Before we proceed can you please verify if this is a good callback number incase we got disconnected ***-***-**** 4?

I tried to call you on the number that you provided but no one is answering the call. Let me know when you are available/ready so I can call you again. Thanks

 Dear Don, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.

Issue identified : Finger Print Driver accidentally removed

Solution Implemented : Called the customer / Remotely accessed the computer / Customer upgraded to Windows 10 and accidentally removed the driver / Assisted the customer to reinstall the driver but we discovered that it is not compatible with windows 10 / We tried other drivers from other manufacturere but still wont work / Explained to the customer that the driver is not compatible with windows 10 / Customer understand / Customer is happy with the assistance / No other issues raised / Answer Accepted

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .