My pictures on the screen are in perfect color. The pictures in Print Preview appear black and white except for the color red on lines and...

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Corel nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Hi Roger,

For testing purposes, have you tried printing a colored document with pictures or a picture not coming from Corel Draw and see if you get the same result. 

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Are you there Roger?

I called you on your phone but no one is answering the call. I left a voice message and send me also a message here in this page when you are ready to begin.  

Do you get same result when you printed a picture (no from coreldraw) or a document that has a picture in it? 

Please answer the phone. I am the one calling you.

Ok good. So that means that your printer is fine and it can print colored pictures. Its just the settings of your corel. Would you mind if I perform a remote access to your computer so that  i can check that for you. 

Are you using a Windows or MAC?

OK. Click the link below and install the software to your computer. You will be provided an ID and a Password after the installation. Provide me the id and the password here after the installation.

https://download.teamviewer.com/download/TeamViewer_Setup.exe

ok. run the file after saving it then follow the on scree instructions on your screen to finish the installation. 

Dear Roger, It was a pleasure helping you with your Corel issue today. Here is a summary of the resolution.
Issue identified : Corel picture is going greyscale when doing a print preview and printed in greyscale also
Solution Implemented : called cx and accessed his computer. Check the printer and found out that the driver was used is incorrect. Deleted the incorrect driver and pointed the computer to the right printer driver. Tried doing a print preview in corel and it does show now colored pictured and printed it out fine. problem solved. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****