Just hooked up the Bose Solo 5 and followed the easy directions but have no sound. Used the "optical" hookup from tv to bose.

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Just hooked up the Bose Solo 5 and followed the easy directions but have no sound. Used the "optical" hookup from tv to bose.

Last updated 3/27/2019

Charles Totherow

Bose Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Bose nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted 3/27/2019

Charles Totherow

Bose Expert

May I have your serial number of the unit please?

Posted 3/27/2019

Charles Totherow

Bose Expert

Depending on which tv you have, please go into the settings of the tv and see if there is a setting to select the audio to a external device and see if that resolves the issue please.

Posted 3/27/2019

Charles Totherow

Bose Expert

Customer would like a followup call tomorrow 3pm EST.

Posted 3/27/2019

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Just hooked up the Bose Solo 5 and followed the easy directions but have no sound. Used the "optical" hookup from tv to bose.

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