My phone is not allowing me to answer incoming calls, it automaticlly goes to voice mail. how can I change this problem so I can answer all...

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Hi Cole,

May I know the exact model of your Panasonic phone system?

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Hi Cole,

May I know the exact model of your Panasonic phone system?

alright. is this your house phone number  ***-***-**** ?

is this your house phone number  ***-***-**** ?

ok. can you try to reset the panasonic phone system first by unplugging the power adapter of the base station from the wall outlet for 2 mins then plug it back in. Let me know when you are done. 

who is your phone service provider?

ok. can you still do outgoing calls?

Hold on. Let me check this issue further. You should atleast get one ring instead of going to your voice mail right away.

OK. I found out that this is not a problem with the panasonic phone. It is an issue with your verizon voice mail ring count. Seems like the ring count is set to 0 that is why when someone is calling you it goes straight to your voice mail. You have to adjust the ringcount on your verizon voicemail lets say 4 or 5 rings before the voice mail answers the call. 

Heres the steps tp adjust the ring count.

Login to your verizon account and Open the Account Manager. After logging in, you will see the Voice Mail Settings on the left side of the home page. Click on it. Now click on the telephone settings. Now select the number of rings before the voice mail from these settings. You can choose any ring cycle between 2 to 6. Save the settings after choosing the cycle.

That should fix your problem.

Do you know you verizon account username and password? 

are you still there Cole?

Resending..

OK. I found out that this is not a problem with the panasonic phone. It is an issue with your verizon voice mail ring count. Seems like the ring count is set to 0 that is why when someone is calling you it goes straight to your voice mail. You have to adjust the ringcount on your verizon voicemail lets say 4 or 5 rings before the voice mail answers the call. 

Heres the steps tp adjust the ring count.

Login to your verizon account and Open the Account Manager. After logging in, you will see the Voice Mail Settings on the left side of the home page. Click on it. Now click on the telephone settings. Now select the number of rings before the voice mail from these settings. You can choose any ring cycle between 2 to 6. Save the settings after choosing the cycle.

That should fix your problem.

Do you have a different phone number that I can call?

are logged in already to your Verizon account?

you should see voice mail settings on the left side of the home page. click on it then you will see telephone settings then click on it. 

Click telephone settings then select number of rings that you want lets say 5 or 6 then save it

hmmmm.. weird.. is the panasonic answering machine turned on?

on the base station you will see this button  press that button and that will turn off and on the answering machine. Let me know if the answering machine is turned on.

I just sent you instructions about the answering machine. Have you read it?

on the base station you will see this button  press that button and that will turn off and on the answering machine. Let me know if the answering machine is turned on.

can you call me. my phone number is ***-***-****

can you call me. my phone number is ***-***-****

call me back.

Let me know what happened with your conversation with verizon voice mail support. 

I'll be standing by. 

Any update Cole?

I tried to call you and seems like that your phone is ringing already. 

Dear Cole, It was a pleasure helping you with your Panasonic issue today. Here is a summary of the resolution.
Issue identified : cx not getting incoming calls
Solution Implemented : chat/spoke to cx and tried resetting the phone (steps below). no go. asked cx to check his verizon account and check the number of rings. rings is set to 5 already. told cx to contact verizon at *611 to check the phone line in their system. Cx called the number and verizon fixed the line issue. Problem solved.
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****