I can't remember Apple IS or password. Can't use phone not registered with itunes. What do I do?
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I can't remember Apple IS or password. Can't use phone not registered with itunes. What do I do?
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
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Hi Susan,
Thank you for waiting!
Are you locked out of the phone or just the itunes app?
I'm locked out of phone
Thank you for the response,
Can you tell me what the phone says when you turn it on?
also what is the nest number to reach you at in case?
Thank you for the response,
Can you tell me what the phone says when you turn it on?
also what is the best number to reach you at in case?
It says hello
***-***-****
Ok Looks like a set up page you have on it.
Let me call you in few minutes.
Thank you
Expert Notes:
Call customer and assisted inchecking the activation page.
Customer has linked an icloud on the ipad which she cannot recall.
Advised that She need to verify her ID firstwith an Apple Id adviser.
Assisted in scheduling an apple Id adviser vall thru Apple support
Will call customer later to verify if the Id was retrieved.
Hi Susan,
I was trying to reach you number again but unfortunately I got to your voicemail.
Just want to get some updates on what happen with the Adviser call.
I'll be waiting for your response
Thanks!
Byron Narciso
Apple Certified Tech
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