"You do not have the necessary permission for the specified Page to perform the requested action." This pops up when I go to my business page. I...

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Customer

"You do not have the necessary permission for the specified Page to perform the requested action." pops up when i go to my business page. I assume this is related to having admin permissions, I'm the owner of the page and an admin but still seeing this

Last updated
Ferdinand Aquino
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Facebook Expert

Hi Joe,

Since when do you have admins rights to the page?

Or were you just re assigned being an admin?

Posted
Customer

I created the page over 5 years ago and have been the sole admin until last year when I added my wife as a second admin. Actually, I realized the problem was that I had cleared my browser's cache and needed to reauthenticate  with two-step verification. It's working again with no error popping up. But I do have a related question if that's ok

 

Posted
Ferdinand Aquino
Facebook Expert

Expert Notes:

Call customer / Remote access

Checked the Instagram account and found that it is linked to the FB account but the post to FB is not working.

Advised customer to wait 24 hours after linking and check again

Will call customer tomorrow for updates.

Posted
Customer

sorry clicked the wrong thing, can you repost the accept answer link

 

Posted
Ferdinand Aquino
Facebook Expert

Dear Joe, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.
Issue identified :

Problem with pushing post and updates from instagram to Facebook

Solution Implemented :

  • Call customer / REmote access
  • Checked both the instagrama nd Facebook account and found that their Facebook access to the page was not working correctly / Due to Facebook forcing their page to be linked to their personal "The page was created long ago when Facebook allows page creation only without personal account admin.
  • Tested Setting up instagram with a different page and was created under her personal account and it was working.
  • Advised customer to report the problem to Facebook or better to start a new page. For Better instagram and other ad tools compatability
  • Answer Accepted.

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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