Why didn't it work to get me back on line I followed all the instructions

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Hi Janice,

Thank you for waiting!

May Know what problem Are you experiencing with your Apple?

Hi Janice,

Thank you for waiting!

May I Know what problem Are you experiencing with your Apple?

Ok What do you see on you phone when you try to turn it on?

• Do you see any message?
• Blackscreen?
• Apple Logo?
• What do you see on your phone?

ok so it is asking for your apple Id and your password.Do you know what is your Apple Id and password?

Ok then what happen when you try to sign in using your apple Id and your password?

What comes up next?

Ok Is there a number to call you?

or any number I can reach you at?

Expert notes:

Call customer

Found that her iphone requires an icloud.com ID which customer has no Idea about.

Assisted in getting an Apple Id adviser to call customer and called customer again.

Customer said She will need to send a receipt or Proof of purchase from her carrier to Apple so Apple Can give her what her apple ID was.

Customer asked for a call back on Friday EST