my kindle has stopped working again

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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Hi William.

I will call your number now.

Dear William, It was a pleasure helping you with your Kindle issue today. Here is a summary of the resolution.
Issue identified :

Kindle not Turning on

Solution Implemented :

Call customer / No Device to remote in to

Assisted customer in holding down the power until the Kindle message appeared

Waited for the Main screen to boot up

Issue resolved

Customer said he did not want the upgrades / Initiating refund

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