I have 2 Sony pvr's. One is RDR-HXD870 and the other is RDR-HXD760. Both have the same problem. All functions are working except for the IR receiver. The handheld IR remote controls are working and sending out signals, but the pvr's do not respond.
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I have 2 Sony pvr's. One is RDR-HXD870 and the other is RDR-HXD760. Both have the same problem. All functions are working except for the IR receiver. The handheld IR remote controls are working and sending out signals, but the pvr's do not respond.
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Hi Barry,
Thank you for waiting!
The DVR's command mode should match the Remote's command mode.
Do you know the command mode's set up on each of the DVRs?
Hi Barry,
Thank you for waiting!
The DVR's command mode should match the Remote's command mode.
For now since you cannot check what command mode is set on your DVrs, Let try connecting one DVR first.
Turn on the RDR-HXD870 and make sure to turn off the other one.
Using the supplied remote for the HXD870, Press the ENTER button and press 1 first then check if it is going to function. If not. Hold the ENTER again and press 2 and check then so on until you find which number it will work. Then Let me know.
Hi Barry,
Thank you for waiting!
The DVR's command mode should match the Remote's command mode.
For now since you cannot check what command mode is set on your DVrs, Let try connecting one DVR first.
Turn on the RDR-HXD870 and make sure to turn off the other one.
Using the supplied remote for the HXD870, Press and HOLD the ENTER button and press 1 first then check if it is going to function. If not. Hold the ENTER again and press 2 and check then so on until you find which number it will work. Then Let me know.
Hi Ferdinand, Thanks for your help. I tried your suggestion and it WORKED! Both of my PVR's are now working. Thank you. Thank you. I thought that the fault would be some component or pcb that would need replacing. So it pays to start with the basics first, as you did. Once again, thanks.
Barry
Dear Barry, It was a pleasure helping you with your Sony issue today. Here is a summary of the resolution.
Issue identified :
Remote control ar not working on both Sony PVR devices
Solution Implemented :
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Hi Ferdinand,
I pressed the Accept Answer button so that you could be paid, but it came up with "Page not found".
I hope this response if sufficient for you to be paid.
Thanks, Barry
Byron Narciso
Sony Expert
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