I have a Dell 2130cn printer. When I printed about 40 pages at once the printer started to make a loud clicking sound coming from the middle of...

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Customer

I have a Dell 2130cn printer. When I printed about 40 pages at once the printer started to make a loud clicking sound coming from the middle of the front door, The clicks are about 2 times per second. That print job completed with all pages OK. I first checked the fuser carteriage by removing it, and I had difficulty getting it to seat properly. Now, when I send a document to be printed, the clicking sound starts when the printer is picking up the page from the tray. The printed document does come out into the output tray, but not fully. The printed document has toner dust on the bottom 60% of the page, but it has been fused to the paper. Sometime the output page has a 3/8" folded over about 3 inches from the bottom of the page.

LeRoy

Last updated
Elixir Cada
Dell Expert

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Posted
Elixir Cada
Dell Expert

Hi Leroy,

Clicking sounds when printing are usually caused by incorrectly adjusted paper tray guides or worn/contaminated pickup rollers.

To adjust the paper tray guides:

  1. Remove the paper tray.

    The built in paper tray is shown being pulled forward to remove.

  2. If legal or folio sized paper is being loaded the paper tray must be adjusted to accommodate the larger sheets.
    • Press down on the latch at the rear of the tray.
    • Expand the tray until the extender locks in place.

      A blue plastic latch at the rear of the tray, slightly to the left of centre is indicated.

  3. Move the rear paper guide to the back of the tray.

    A blue plastic latch at the centre rear of the tray in highlighted.

  4. Flex the paper stack back and forth. Straighten the edges on a level surface.

    A stack of paper is shown being flexed and its pages flipped through.

  5. Load the paper with the side to be printed facing down.
  6. Ensure the paper is below the maximum fill line on the side paper guides.

    A detail of the left side paper guide is shown. A horizontal line embossed into the guide shows the maximum fill depth. Two triangles are embossed above the line to draw attention to it.

  7. Slide the two side guides and the rear guide until they rest gently against the edges of the paper stack.

    Blue plastic guides at the sides and rear of the paper stack are highlighted. A detail of the rear guide indiactes it must be squeezed to release the locking mechanism before moving it.

  8. Replace the paper tray.

    The built in paper tray is shown being pushed back into the printer.

  9. Extend the paper support on the output bin.

    A black plastic flap on top of the printer is shown being unfolded. When unfolded it hangs over the front edge of the printer to support the paper.

To clean, invert or replace the feed rollers:

  1. Switch the printer off.
  2. Remove the paper tray.
  3. Turn the printer on to its side.

    Printer is shown turned on to its left side. A blue palstic tray is visible on the underside

  4. Open the blue plastic duplex tray to expose the pickup assembly. If the duplex tray is opened to 90° it will come loose from its mounting points. Only open the tray as far as is shown.

    The tray is pulled down revealing a T shaped arm with two wheels.

    If the tray becomes detached follow this article to reseat it.
  5. Pass the pickup arm through the opening in the duplex tray.

    The arm is shown being passed through an opening in the blue plastic tray.

  6. Peel the rubber tyres off the pickup assembly wheels.

    A rubber tyre, similar to an elastic band is shown being peeled of the rim of the pickup wheel.

  7. Thoroughly clean and dry the tyres before refitting them to the pickup assembly.
  8. If paper feed issues persist after cleaning fit new or known good tyres if available. If no new or known good parts are available turn the tyres inside out to expose a fresh surface to the paper.

    A rubber tyre is shown turned inside out so that the raised treads are on the inside.

Let me know if this helps. 

Posted
Elixir Cada
Dell Expert

Hi Leroy,

I am making a follow up on this issue.

Were you able to read my message below?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
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