how to connect my MacBook pro to icloud

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how to connect my MacBook pro to icloud

Last updated
Ferdinand Aquino
Apple Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Posted
Ferdinand Aquino
Apple Expert

Hi Forest,

Thank you for waiting!

Do you already have an Apple ID?

or Do you have an older MAC or Apple Device?

Posted
Ferdinand Aquino
Apple Expert

Expert Notes:

Call customer / Remote Access

Assisted in checking the icloud account details and all is working.

The problem is the Main admin account password

The admin password is not working. Filevault is on and terminal won't bring up the reset password utility.

Customer will bring the unit to a local tech for a password change or Recovery of the OS

Customer will call again to verify icloud log in.

Posted
Ferdinand Aquino
Apple Expert

Dear Forest, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

Can't log in to icloud

Solution Implemented :

Call customer / Remote Access

Assisted in checking the icloud account details and all is working.

The problem is the Main admin account password

The admin password is not working. Filevault is on and terminal won't bring up the reset password utility.

Customer will bring the unit to a local tech for a password change or Recovery of the OS

Customer will call again to verify icloud log in.

Call customer again and He said he decided to buy a new computer

No other Question

Advised to have the computer formatted so he can use it again

Answer accepted

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