The colored prongs fit neatly into TV but fall out totally into SONY CD/DVD Player DVP-SR510H Serial 5463315

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Sony nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Clair,

Thank you for waiting!

Are all color falling out when plugged in to the TV?

Dear Clair, It was a pleasure helping you with your Sony issue today. Here is a summary of the resolution. 
Issue identified :

Assistance in connecting the DVD player to her TV

Solution Implemented :

Call customer and assisted in following the color code on the cable pluging in to the Video / Audio L/R at the back on the DVD and to the back on the TV

Selected input to component/TV

DVD display is now showing and customer was able to set up the DVD

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****