I have a DVD player/recorder with a disc stuck in the disc-tray. Tray won't open. How do I get it to work?

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Hi Jo,

Thank you for waiting!

May I know what is the model of your DVD player/recorder?

thank you Jo,

Cannot find this model, Can you double check?

Ok I found the model It is RDR GX355.

Let me check this issue. Hang on.

Can you try this initilization test first?

turn it off / Unplug the power.

HOLD the power button for 15 sec / UNPLUGGED

the plug it back in and power it back on and see if the tray will come out.

Ok Try pushing and holding these button all together for 5 sec

POWER + STOP + EJECT 

So buttons 1, 9 and somewhere on 8 which is stop.

Ok Remember the 

POWER button / the STOP Button and the EJECT Button

Hold them altogether for 5 sec.

Hi Jo,

Any update with the step?

I'm afraid that's all.

It is possible that the tray mechanism is busted.

If you have local tech in your area It is more suggested to bring it there.

Sometimes the tray can be fixed by replacing some belts in it. Worst case scenario the Tray needs to be replaced which in your case is the "TS P632A  SDBH"

I have checked this part number and it is available in amazon for online purchase.

The Tray does not have an emergency eject hole which is making this problem difficult.

Is the DVD showing power?

If there is a DVD stuck on the tray. when you try to play it now will it play and what does the DVD say when you try to play it?

Did you check if the child lock is OFF?

Try holding down the stop button on the recorder for more that 10 sec.

You will see a message that comes up the screen about child lock.

It seems that the DVD itself is stuck.

Lets try unplugging it for at least an hour.

And try it again.

Can you keeo this conversation screen open so you can give me an update after an hour?

Yes Im here,

Do you see a cable from the DVD loader going to the mainboard?

Yes Im here,

Do you see a cable from the DVD loader going to the mainboard?

Try unplugging the cable from both ends and replug them and turn off and turn back on the DVD and let me know how it goes.

Ok, ejecting the DVD still doesnt work?

what the display say when you press the eject button?

I see,

I would say the DVD tray or the Disc loader is your problem.

It is not responding to the command.

Either the discloader has to be repaired or replaced.

The whole DVD is Fine.

Yes, the Disc loader seems not responding to any command to it.

There should be an email sent to you from s**t@experthelp

Which will give you a link to go back here and respond.

Thank you!