I HAD TO FORMAT AND REINSTALL WIN 10, MY PROBLEM IS THAT MY LOCAL DISK (C) FOLDER ONLY HAS 168BB FREE OF 237 GB. DATA (D) HAS 817GB FREE OF 931 GB....

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Customer

I HAD TO FORMAT AND REINSTALL WIN 10, MY PROBLEM IS THAT MY LOCAL DISK (C) FOLDER ONLY HAS 168BB FREE OF 237 GB. DATA (D) HAS 817GB FREE OF 931 GB. SHOULD THIS BE REVERSED MAKING (C) HAVING MORE GB THAN (D)??. PLEASE ADVISE ASAP. I HAVE TWO SCREEN SHOTS NO WAY TO SHOW THEM TO YOU ON THIS FORM. HERE IS MY EMAIL r**7@charter.net

Last updated
Ferdinand Aquino
HP Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Customer

hello

Posted
Ferdinand Aquino
HP Technician

Are we chatting on the same computer now?

 

Posted
Customer

nithin was with m e last night, he srarted a new reinstall but it was unseccesfull

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Customer

THIS COMPUTER IS NOT EVEN A YEAR OLD YET.

 

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Ferdinand Aquino
HP Technician

I see,

Are we chatting on the same computer now?

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Customer

MY C DRIVE HAS MORE SPACE THAN MY D IT STILL  IS NOT REPAIRED

 

YES

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Ferdinand Aquino
HP Technician

Ok Can we do a screenshare?

this way I can re allocate the Drive

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Customer

USA EASTER N TIME ZONE

 

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Customer

SO FAR NOTHING IS WORKING THE WAY IT SHOULD.

 

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Customer

ISEN'T THE C DRIVE SUPPOSE TO HAVE MORE GB THAN D DRIVE, BECAUSE IT'S NOT THAT WAY NOW.

Posted
Ferdinand Aquino
HP Technician

Dear Ronald, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.
Issue identified :

Drive size allocation problem

User account problem

Solution Implemented :

  • Call customer / Remote access
  • Checked the computer and explained that the new allocation is better C drive for Windows only and the D drive should be bigger for data
  • Checked the User account and the account is always having trouble to initialize and Windows always create a temporary sign in.
  • Assisted in creating a new user account
  • Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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