When I'm trying to stream rugby on ESPN+, the action stops and I get the circular icon going round and round. How do I correct this?

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Customer

When I'm trying to stream rugby on ESPN+, the action stops and I get the circular icon going round and round. How do I correct this?

Last updated
Elixir Cada
Apple TV Tech

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Customer

Let's get started.

 

Posted
Elixir Cada
Apple TV Tech

Hi MIke,

Can you try to force resart the device first and see if that will fix the problem. 

To force restart the new Apple TV, press and hold both the Menu and Home buttons. (The Home button has the silhouette of a TV or monitor on it.) After holding in both buttons for roughly 10 seconds, the white light on the Apple TV box will begin flashing. Once that happens, let go of both buttons and the Apple TV will restart.

Let me know if this helps. 

Posted
Customer

This computer is upstairs and my tv is downstairs.  Would it be easier to do this over the phone?  Phone number: ***-***-**** .

Posted
Elixir Cada
Apple TV Tech

Dear Mike, It was a pleasure helping you with your Apple TV issue today. Here is a summary of the resolution.
Issue identified : ESPN channel buffering on his apple tv 
Solution Implemented : called cx and provided steps to reset the apple tv b pressing the home and menu buttons. problem fixed after resetting the apple tv. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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