I have forgotten my password. I have three ipads, all purchased new by me. Unfortunately my secretary lost all of my old books and cannot retrieve...

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Customer

I have forgotten my password. I have three ipads, all purchased new by me. Unfortunately my secretary lost all of my old books and cannot retrieve without getting to the cloud. I used what I had written down as my password with no avail.

Last updated
Elixir Cada
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPad) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Elixir Cada
Apple Certified Tech

Hi Robert,

May I know what password are you referring? Is that the apple account password?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
Elixir Cada
Apple Certified Tech

Are you there Robert?

Were you able to read my message to you?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
Customer

Yes. The apple password. I can't find a way to access my password. It appears to me that should be a way to change that password. Do I just need to go to an apple store, or is there another way?

Posted
Elixir Cada
Apple Certified Tech

may I know what is your apple account or apple id? 

Posted
Elixir Cada
Apple Certified Tech

I will do my best to reset your apple password. may I know what is your apple account or apple id so that I can check the one. 

Posted
Customer

Thats what I don't know. Apple ID is my email account. I can answer other questions

Posted
Elixir Cada
Apple Certified Tech

Yes the apple id is your email account. Can you provide me your email address. 

Posted
Customer

Unfortunately, I have another related problem. My old IPAD has about 90+ ebooks on it. I just spent two hours at the Apple store who could not asssist me. I must have two accounts from Amazon. I can't transfer the titles from my old IPAD to the newer one. I can access both but can't seem to get everything combined.

Posted
Elixir Cada
Apple Certified Tech

Hi Robert,

Do you have access to the old ipad that have your ebooks? Can you check if the apple id on the old ipad is the same as the new ipad. You can go to settings then tap itunes and app store. You should see the apple id there. Let me know your findings.

Posted
Customer

Both the old and new IPADS are the same.

Posted
Elixir Cada
Apple Certified Tech

Alright. What about the icloud account? are the both the same? Go to settings then go to icloud then check if both are using the same icloud account. 

Posted
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