How do I get the Epson Stylus icon back on my desktop screen to insert a black ink cartridge in my NX230 printer

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Penny,

Thank you for waiting!

What computer are you using?

Hi Penny,

Thank you for waiting!

What computer are you using?

Ok Can we do a screenshare?

This way we can install the program you need

We are going to do a screenshare to your computer ok?

Dear Penny, It was a pleasure helping you with your Epson issue today. Here is a summary of the resolution.
Issue identified :

Printer is not printing black

Solution Implemented :

Call customer / REmote access

Found that the printer's main problem was black is not printing.

Assisted customer in performing cleaning using the epson Software

head cleaning complete - Test print - OK

Issue resolved

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