We've talked before...I have an Instagram problem..can you help please?

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Customer

Byron? We've talked before...I have an Instagram problem..can you help please?

Last updated 5/9/2019

Ferdinand Aquino

Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Instagram nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated 4/24/2019

Ferdinand Aquino

Technician

Hi Bill,

Thank you for waiting!

I will have Byron notified about your Question.

Please Stand by.

Posted 4/24/2019

Customer

Thank you. Standing by for Byron

Posted 4/24/2019

Customer

Byron, I have to go to lunch!

Posted 4/24/2019

Customer

Byron, I waited for your call...it is now 11:30 California time...I must leave office for lunch meeting...no use calling me until 2 pm MY time...PST. Then I will be waiting for you at ***-***-****

Thanks, Bill

PLEASE CONFIRM that you will be calling then so I don't waste my time, thanks

Posted 4/24/2019

Customer

Hello?

Posted 4/24/2019

Customer

Does anyone care about me?

Posted 4/24/2019

Ferdinand Aquino

Technician

Hi Bill,

I'll be calling your number in few minutes.

Posted 4/24/2019

Customer

ok

Posted 4/24/2019

Customer

Please give Ferdinand a $10 tip

Posted 4/24/2019

Ferdinand Aquino

Technician

Dear Bill, It was a pleasure helping you with your Instagram issue today. Here is a summary of the resolution.
Issue identified :

Problem with old Accounts.

Solution Implemented :

Call customer / Remote Access

Checked both of the accounts given and both are now completely disabled and deleted by Instagram.

Advised customer it must have something to do with manually deleting the account and also being the emails not verified.

Assisted customer on how to create a new Email account and registering back to Instagram.

Advised customer on verifying the emails.

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted 4/25/2019

Customer

Hello Ferdinand...need your help on this same problem...can yo uplease call me? Bill Tomicki ***-***-****

Posted 4/29/2019

Ferdinand Aquino

Technician

Hi Bill,

Called your number and left you a voicemail.

Call me anytime Im at ***-***-****

Posted 4/29/2019

Ferdinand Aquino

Technician

Expert Notes:

Call customer and Logged out of all account in his phone and logged back in for thw account switch to work.

Issue resolved

Posted 4/30/2019

Customer

Hello Ferdinand from California...I am having a repeat of my original problem you worled on: an Instagram, account has abruptly disappeared! It is within 30 days of your original assistance...can you please call me to solve? Bill TOMICKI ***-***-****

Posted 5/9/2019

Customer

I figured it out! No need to call! Thanks, Bill

Posted 5/9/2019

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Testimonials

Featured Technician

Byron Narciso
Technician

Byron has over 15 years of Technical Support Experience with expertise on Windows, Apple devices , Android, Virus Removal, Cloud Computing, Email Configuration, Smartphones, Facebook, Instagram, Kindle, Twitter,Dropbox, Linkedin, Printer configurations and Networking. He has worked for some of the top computer manufacturers in the world and has served as a Subject Matter Expert for Level 1 and 2 technicians providing assistance in resolving advance technical issues. Byron holds a degree in Electronics and Communications Engineering with a DSCE and CCNA certification.

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