i can't get any of my apple channels

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

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Hi Victoria,

Thanks for waiting. Im here to help. May I know if you get any error message on your TV?

Dear Victoria, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.

Issue identified : Unable to get channels or app to work on her Apple TV

Solution Implemented : Called the customer / Assisted the customer to reboot the Apple TV by unplugging it from the wall outlet  / Successfully rebooted the Apple TV / Customer can now access the channels and the App / Issue Resolved / Answer Accepted / Customer will use the remote as her phone upgrade

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .