the screen on my iPhone went black and has the white "thinking"wheel in the middle
Enter your iPhone question at the top of this page and click Get An Answer.
Tell us how quickly you want your iPhone question answered.
Connect with your Apple Certified Tech via online chat or telephone call.
the screen on my iPhone went black and has the white "thinking"wheel in the middle
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPhone) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi Corey,
Thank you for waiting!
Does the screen turn off if you waited for the spinning wheel?
I'm ready. The screen is black with that little wheel "thinking" in the middle. It never stops - it started around 11:00 last night. I've tried turning the phone off but it wont do it
Is there a number I can reach you at?
no. this is my phone
Ok What iphone model is this?
I believe it is the iphone 8
Ok do this step.
Tap the volume UP
Tap the volume down
Then HOLD the ON/OFF button on the side
Keep it held down for at least 20 sec.
Let me know how it goes
nothing
Try it again on this procedure.
Steps should be executed fast
nothing
nothing happened
Still got the spinning screen?
yes
Is the iphone in a case like leather or rubber case? if yes remove it.
i already removed the case
try the steps again now.
Again
hold the side power button at least 20sec
I took the case off long before I ever heard back from you.
I just did the steps and held the power button for 50 secs. nothing happened
try it again one more time.
TAP Volume up
TAP volume down
Then hold the power on the left side "Make sure when you hold this power button no other button are accidentally being pressed.
the apple icon just appeared!!
Very good.
just wait and let me know if your mormal software will show or not after that logo
Very good.
just wait and let me know if your normal software will show or not after that logo.
its back! Thank you so much!
Ok Before I go
i will explain few things about your question because the remote support was not used.
what number is your iphone and I will call you.
Are you still there?
Ok Before I go
i will explain few things about your question because the remote support was not used.
what number is your iphone and I will call you.
***-***-****
Dear Corey, It was a pleasure helping you with your iPhone issue today. Here is a summary of the resolution.
Issue identified :
iPhone stuck on loading screen
Solution Implemented :
Call customer and assisted in Performing a hard restart
Pressed the Volume UP then Volume down and holding down the POWER/side button
Issue resolveed
iPhone rebooted to a working state
Remote not used no device to remote in - Initiating Remote refund
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Byron Narciso
Apple Certified Tech
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!