ink system failure

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Customer

ink system failure

Last updated
Ferdinand Aquino
HP Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ferdinand Aquino
HP Technician

Hi Jimmy,

Thank you for waiting!

May I know what is the model of your HP printer?

Posted
Customer

inksystem failure

Posted
Ferdinand Aquino
HP Technician

Hi Jimmy,

Thank you for waiting!

May I know what is the model of your HP printer?

Posted
Customer
Posted
Ferdinand Aquino
HP Technician

Hi Jimmy,

Can you see my messages?

Can you tell me what's the model of your HP printer?

Posted
Ferdinand Aquino
HP Technician

Expert notes:

Call customer and assisted in checking the printer error.

Removed all ink cartridges and cleaned the printhead and the cartridge connector.

Same Issue

Tried performing a powercycle - Same problem

checked for Paper JAM and found no papr jame stuck inside.

Advised customer that the problem might be the printhead being stuck as it was not been used for few weeks.

Customer will try cleaning the printer again and advised for a call tomorrow.

Posted
Ferdinand Aquino
HP Technician

 Hi jimmy,

Ive been trying to reach your number and eversince we spoke I always got to your voicemail.

Just want to get some updates about the printer that we worked on.

Let me know if it is working now after cleaning or if you need further Assistance.

Posted

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